Client Support QA Engineer

Job Description

Quick Facts

• Work Policy: Remote (Remote-first in the United States, excluding California; ~5% travel to Boston, MA for onboarding and occasional team events)
• Job Type: Full Time
• Salary Range: $95,000 – $110,000 USD per year (plus bonus)
• Experience Level: 2+ years in healthcare technology QA
• Core Tech Stack: FHIR APIs, RESTful Web Services, API Query/Mocking Tools

About Cohere Health

Cohere Health builds clinical intelligence platforms and agentic AI solutions that connect health plans and providers to improve the speed, cost, and quality of patient care. By streamlining prior authorization, policy management, and post-service claims validation through its Payment Integrity Suite and Cohere Validate, Cohere Health reduces administrative waste and boosts provider satisfaction. Recognized on the 2025 Inc. 5000 list and in Gartner’s Hype Cycle for U.S. Healthcare Payers, Cohere Health is backed by leading healthcare investors including Polaris Partners, Longitude Capital, Flare Capital Partners, Define Ventures, and Deerfield Management.

About the Role

Cohere Health is seeking a Client Support QA Engineer to own end-to-end quality for its FHIR-based APIs and clinical workflows. Sitting at the intersection of engineering and client experience, you will collaborate closely with Product, Engineering, Implementation, and Solution Architects to validate clinical data exchange and catch issues before they impact healthcare providers and patients.

What You’ll Do

• Author, plan, and execute comprehensive test plans for FHIR-based APIs, verifying resource structures (Encounter, Observation, Patient), schema conformance, and adherence to implementation guides.
• Conduct automated and manual testing across RESTful healthcare web services, logging and tracking defects through final resolution.
• Build and maintain QA procedures and protocols aligned with evolving healthcare compliance standards.
• Evaluate test results and deliver detailed, clear quality reports to Implementation, Product, and Engineering stakeholders.
• Join test case reviews and offer actionable feedback to developers to catch defects earlier in the software development lifecycle.
• Continuously refine testing methodologies to boost coverage, strengthen platform reliability, and shorten test cycle times.
• Partner cross-functionally with Implementation, Product, Engineering, and Solution Architects to embed quality throughout delivery.

What You’ll Need

• At least 2 years of quality engineering experience within a healthcare technology environment.
• Hands-on experience testing clinical interoperability APIs (such as FHIR), validating that patient, encounter, and observation resources conform to industry implementation guides.
• Proficiency using tools to inspect, mock, and query REST API endpoints.
• Strong understanding of healthcare regulatory and compliance standards where clinical data accuracy is critical.
• Sharp analytical problem-solving skills and high attention to detail.
• Clear communication skills capable of translating technical testing findings for both internal teams and external non-technical stakeholders.
• Must reside in the United States (not eligible for hire in California) and be able to travel (~5%) to Boston, MA for onboarding and periodic team gatherings.

Nice to Have

• Direct client-facing experience presenting test results, quality findings, and status updates to external partners.
• Familiarity with legacy healthcare messaging standards.
• Relevant bachelor’s degree, formal QA certification, or prior experience collaborating with offshore engineering teams.

Benefits

• Fully remote-first flexibility with approximately 5% annual travel.
• Medical, dental, vision, life, and disability insurance, plus an Employee Assistance Program (EAP).
• 401(k) retirement plan with company match, alongside Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Flex Time Off policy plus paid company holidays.
• Up to 14 weeks of paid parental leave and pet insurance coverage.