QA Engineer Team Lead

Job Description

• Work Policy: Remote from India, hired through an Employer of Record (EOR)
• Job Type: Full Time, Monday to Friday
• Salary Range: $29,000 – $36,000 USD per year
• Experience Level: 5+ years of QA experience, plus 1-2 years in a people-leadership role
• Core Tech Stack: Selenium, Cypress, Appium, Playwright
• Schedule: At least 4-5 hours of overlap with U.S. Eastern Time business hours (8 a.m. to 5 p.m.)
• Reports To: Manager, QA

About SupplyHouse.com

SupplyHouse.com is an e-commerce company, operating since 2004, that sells HVAC, plumbing, heating, and electrical supplies. It says it values its people and community, guided by five values: Generosity, Respect, Innovation, Teamwork, and GRIT, and it describes a supportive, inclusive workplace that helps employees grow.

About the Role

The QA Engineer Team Lead ensures high-quality software through test planning, execution, and automation strategy. You’ll lead QA across projects, work with cross-functional teams, and mentor junior QA engineers to improve testing practices.

What You’ll Do

Testing and QA

• Design and run test plans and cases covering functional, non-functional, regression, performance, and accessibility testing
• Review test cases, automation scripts, and results for coverage, accuracy, and alignment with business needs
• Log, track, and communicate defects in bug-tracking tools, and make sure they get fixed on time
• Analyze testing metrics and recommend ways to improve QA processes and product quality

Test Automation

• Lead automation efforts by building, maintaining, and improving automated tests with tools such as Selenium, Cypress, Appium, or Playwright

Collaboration and Agile

• Work with developers, product owners, and stakeholders to clarify requirements and define testing strategies
• Take an active part in Agile ceremonies: sprint planning, stand-ups, reviews, and retrospectives

Team Leadership and Development

• Lead and manage QA engineers, including daily performance, workload distribution, and career development
• Mentor team members through coaching, technical guidance, and best-practice standards
• Set clear objectives that tie to team, department, and company goals
• Monitor team engagement and motivation, and help with retention and growth
• Contribute to QA resource planning and staffing decisions
• Act as a hiring manager for L1-L2 QA roles, including reviewing assessments, interviewing, and helping make hiring decisions

Cross-Functional and Strategic Partnership

• Work with leadership to align quality goals with business objectives
• Communicate with senior leaders and cross-functional teams about business needs and quality insights
• Drive continuous improvement in QA and across engineering

What You’ll Need

• Strong written and verbal English communication
• Bachelor’s degree in Computer Science, IT, Engineering, or a related field
• 5+ years of QA experience, with a focus on functional and automated testing
• 1-2 years in a formal people-leadership role, or 1-2 years as a people manager plus prior experience as a Technical Lead with delivery ownership, mentoring, and cross-functional coordination
• Hands-on experience with automation tools such as Selenium, Cypress, Appium, or Playwright
• Experience in Agile or Scrum environments
• Ability to analyze complex systems and solve testing problems
• Hands-on experience testing both frontend and backend, including web apps, APIs and services, integrations, and data validation

Preferred Qualifications

• Experience defining QA metrics and improving testing processes at scale
• Experience using AI tools (such as Claude, Copilot, or ChatGPT) to boost productivity, with an understanding of LLMs and multi-agent systems in quality engineering

Benefits and Culture

• Health and financial: Medical, dental, vision, and life insurance; Provident Fund contributions; paid time off and holidays; mental health and wellbeing support
• Equipment and development: Company-provided equipment, a one-time $250 USD work-from-home stipend, a $750 USD annual professional development budget, and a recognition program
• Ownership: The Ownership for All program shares company growth financially with team members
• Work-life balance: Encouraged separation between work and personal life, plus wellness initiatives
• Growth: Hands-on training, diversity and inclusion initiatives, internal mobility, and a professional development budget
• Giving back: Donation drives, employee-nominated giving, and support for DE&I organizations
• Listening to employees: Monthly town halls, regular 1:1 check-ins, and a company-wide ideas form

Additional Details

• Remote staff should work in a distraction-free setting, keeping background noise and personal device interruptions to a minimum
• SupplyHouse is an Equal Opportunity Employer that encourages applicants from all backgrounds
• Application materials, assessments, and interview answers must reflect the candidate’s own thinking; AI tools may be used to help prepare responses only if that use is clearly disclosed, and candidates must be able to speak authentically to their work
• Background checks are run in line with applicable laws